It's 11 p.m. A shopper has found the jacket they want. They are almost ready to buy, but which size fits—and is it available in blue? If the answer waits in tomorrow's inbox, the moment to buy may be gone.
Your storefront stays open after your team signs off. Quira's Sales Agent stays in the conversation, helping shoppers find the right product, compare their options and take the next step. It brings the attention of a good salesperson to the hours when no one is at the desk.
Answer the question that stands between them and the sale
Late-night shoppers rarely need a long tour of your store. They need to know whether a size is available, how two models differ or when an order could arrive. Quira draws on your store's product and policy information to answer in the moment, while the shopper is still looking.
Think of someone choosing between two jackets. One is lighter; the other has a removable lining. The shopper needs a warm layer for a weekend trip and wants their size in stock. A useful conversation makes those differences clear and brings them to the jacket that fits the trip, rather than leaving them to open six more tabs.
Keep the purchase moving
A helpful answer should lead somewhere. The shopper might open the right color and size, check delivery options or move toward checkout. Quira can guide that next step in your storefront, so an answered question becomes a decision the customer can act on.
Some questions belong with your team: a special return request, a damaged parcel or a delivery promise that needs a person to confirm. Quira can keep the conversation clear and pass on what needs attention, so the customer is not left wondering what happens next.
Give your night shift a good start
Look at the questions that arrive after hours. Are your most popular products clear about sizes, variants and materials? Can shoppers find your delivery and return information? A few improvements to those pages give the agent more to work with and make the store easier to shop even during the day.
Then read a few conversations. They show where a customer hesitated, what helped them choose and which details your store could explain better. Your team gets that insight in the morning. Your shoppers get help when they actually want to buy.